We have implemented a protocol with new security measures to ensure a return in the best conditions. As always, our priority will be the safety and health of all our guests, our teams and our partners.
We will pay increased attention to the cleaning and disinfection of rooms and common areas as well as compliance with security measures throughout the establishment. Our staff has received special training and is ready to host you.
A 2-meter distance is recommended between customers and staff throughout the establishment. To help you, you will find several posters and road signs to direct you safely within the hotel.
Increased Cleaning & Disinfection
The common areas will be cleaned several times a day with particular attention to the objects most often affected (door handles, elevator buttons, thermostat, switch, remote control and others).
We can at any time, if you feel the need, call a doctor and have him brought to the hotel for an examination..
Security walls have been installed at the reception to ensure a safe and secure arrival and departure.
Disinfection Stations Installed
We have put several disinfection stations at your disposal throughout the establishment; do not hesitate to use them regularly.
Room Cards Disinfection
The cards to access the rooms will be cleaned and disinfected between each client and upon check-in.
Bedding & Room Cleaning
The sheets will be changed and washed at high temperature for optimal disinfection. Please note that in order to minimize contact, daily room cleaning service during stays will be upon request.
DWhere possible, we encourage contactless payments (credit, debit and gift cards). Please note that the maximum amount for contactless payments is $250 CAD.
Flexible Cancellation Policy
We know that this period makes it complicated to plan ahead, especially if you wish to plan a trip weeks in advance. That’s why we’ve revised our cancellation policy and made it more flexible to meet your needs.
Food & Beverage
We have strengthened health protocols at the service level. Our service personnel will comply with the required health protocols (such as hand washing on a regular basis, wearing a mask, eye protection).
In terms of room service, food will be individually wrapped if desired and the order will be placed outside the door. For regular service, the dishes will be sealed off.
The minibar in each room has been fully emptied and disinfected and will be between each client.
All hotel employees have been trained to reopen and implement these new protocols. Training will continue to take place on a very regular basis. In addition, their state of health will be checked daily and if there is any doubt, the employee will be asked to stay at home.
All our employees are trained and comply with health protocols.